Remote Live Chat Agent Job at Team Car Care / Jiffylube, United States

  • Team Car Care / Jiffylube
  • United States

Job Description

  • Handling customer queries on Web Chat, E-mails and Social Media
  • Educate current and potential customers with product and service information
  • Maintain accurate customer records
  • Identify and upscale priority issues to the Team Leader and Ops Team
  • Actively participate in team meetings

Key Performance Indicators:

  • Handle all queries in a polite, professional manner
  • Probe and troubleshoot customer queries, and provide a suitable and satisfactory solution
  • Educate customers on services and processes
  • Escalate any issues to the Team Leader
  • Achieve agreed KPIs and Objectives
  • Adhere strictly to shift schedules
  • Adhere to laid down internal policies, procedures and processes
  • Work collaboratively with the team
Qualifications
  • A Bachelors degree from any stream if a Fresher
  • Minimum HSC with a minimum of 1 year of relevant experience
  • Passionate about customer care
  • Good typing skill
  • Fluent in written and spoken English
  • Able to work well under pressure and under minimum supervision
  • A fast learner who is able to work with set targets
  • Must be time flexible and able to work in a rotational shift system including Public holidays and weekends
Additional Information
  • IT Asset provided
  • 5 Days working
  • Health and vision Insurance
  • Annual Bonus
  • Overtime Payment
  • Team Outings
  • Education allowance (Training courses, Udemy, Coursera, etc.)
  • Job Location: Remote
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Job Tags

Remote work, Flexible hours, Shift work

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